Shipping Policy
We guarantee to have every silk color in stock in the quantity you need and shipped within one business day or shipping is Free! (Read on for more details...)
Shipping charges start at $1.99 and are based on your zip code (or postal code), shipping method, and quantity ordered. To get a shipping quote, simply add the items to the online cart. You don't need to proceed to checkout nor enter any personal information to get the quote, just click on the Add to your Shopping Cart button. You can also obtain a quote for international shipments using this method. Please note that USPS shipments (First Class, Priority Mail) are not insured and do not have a guaranteed transit time, you as the buyer assume all risk for any USPS shipping method. We recommend FedEx Ground shipping for insured and guaranteed service. USPS shipping methods should only be used for low value shipments and samples.
New $5.95 Flat Rate Shipping: We now offer a $5.95 flat rate shipping option, so you can order as much as you want for only $5.95 for shipping. These orders ship via ground service, typically Priority Mail, so if you need your order within the next two weeks, we recommend selecting a FedEx service for guaranteed transit time. Available to US addresses only.
Orders for freeze dried rose petals placed in advance are entered into our reservation system where we schedule a shipping date based on your occasion date and zip code. Your petals typically ship about 3 weeks before use for the best quality, while ordering in advance guarantees availability of your color and quantity. If you need them sooner or have any special requirements, please use the Special Instructions area on the Checkout page. You can expect freeze dried rose petals to arrive approximately 2 weeks prior to your event date. Please note that if you are paying by credit card, we do not charge your card until the petals ship.
Orders for silk rose petals are generally shipped either the same day (prior to 4pm Eastern time) or by the next business day when in stock, so please choose your shipping method accordingly. If you have an urgent need, please call or email us and we will make every effort to assist you.
Guaranteed transit times and policies are based on each carriers' published information available at their respective websites. Delays caused by acts of nature are not covered by any carriers' guarantee, therefore, any such delays are not eligible for shipping refunds. You must verify that the shipping address on your order is valid. If an address correction is necessary to properly deliver your package and we incur a charge, we will bill your credit card an additional charge of $8.00 for ground shipments or $12.00 for air shipments.
Return Policy
Silk Rose Petals and Organza Bags: A Return Authorization number must be requested by phone or email within 7 days from the date of delivery. We must receive the rose petals at our 219 Corporate Drive address, unused and in their original packaging, within 10 days of issuing the RA number for a refund of the purchase price less a 20% restocking charge. You can exchange for other items of equal or greater value with no restocking charge. Shipping charges are not refunded. Returns or Exchanges are NOT accepted after the event date nor for Printed Petals or samples.
Freeze Dried Rose Petals: A Return Authorization number must be requested by phone or email within 7 days from the date of delivery. We must receive the rose petals at our 219 Corporate Drive address, unused and in their original containers, within 10 days of issuing the RA number for a refund of the purchase price less a 50% restocking charge. Shipping charges are not refunded. Petal Garden is not responsible for delays in transit. Returns are NOT accepted after the event date or on samples.
International orders
Canada: We have negotiated a special program with FedEx for shipments to Canada. You can select Priority Mail International from the checkout, but when we receive your order, we will see if it qualifies for the upgraded shipping. In many cases, we can upgrade to FedEx Priority International at no extra cost, which typically guarantees 1-2 day delivery time. Best of all, the brokerage charge is included. You are still responsible for duties and taxes (GST, PST, etc.) and may have a $10 charge for FedEx to prepay the taxes on your behalf, but it's comparable to the CanadaPost charge of $8 plus taxes.
Orders shipping internationally to Canada and other countries outside of the US may incur additional charges such as duties and other taxes as determined by the recipient country.